Convergia - CxC 3CX

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Transform your business with secure managed cloud solutions hosted in top-tier global data centers Ashburn VA (US-East), Santa Clara (US-West), Toronto, Sydney & Melbourne. Whether you’re already benefitting from Telin’s 3CX Communications Platform as a Service (CPaaS) or pursuing a new Infrastructure as a Service (IaaS) platform to serve your clients’ communications needs, Telin offers a next-gen cloud infrastructure made easy
Our service level agreement (SLA) guarantees uptimes and supports response times, which means you can enjoy peace of mind in knowing your clients are benefitting from a superior cloud infrastructure that delivers unmatched enterprise-grade performance and cost savings
Backed by advanced expertise in Electronic Medical Records (EMR), our HIPPA-compliant hosting solutions are highly secure, stable, and redundant, complete with Telin-signed BAAs

Faster app performance and greater resiliency: Telin’s fully redundant hyperconverged architecture is backed by lightning-fast InfiniBand network and enterprise SSD
Unified Cloud Management: Our self-service web portals and single pane of glass enable rapid deployment and development cycles that offer complete control
Unique supercomputer technology: Telin’s proprietary stack delivers markedly better performance than AWS, Azure, and GC
Global coverage: We operate in three different time zones and offer coverage across 13 business-hour zones, with 180+ IBX data centers on five continents
Advanced expertise: Telin supports established PoP, ISP, and redundant ISP, with 3CX servers that live in the Equinix ecosystem
Peace of mind: Backed by 15+ years delivering cloud-based solutions, the Telin cloud boasts 99.9999% global uptime—with SLAs that guarantee smooth CPaaS and UCaaS deployments
International availability: With the ability to offer international origination and termination, we actively service over 100 countries only using the highest quality white routes, and in accordance with ISO27001 and GDPR compliance

Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of

Know exactly who is calling and have the customer record open before picking up the phone
Save your agents’ precious time and boost customer satisfaction
Automatically create new contacts and answer existing leads with a personalized greeting
Resolve issues faster by having immediate access to customer service records
Click2Call directly within any CRM or helpdesk platform
No copying and pasting of numbers, and calls are journaled for future reference
Easily done when integrating your CRM or helpdesk system with 3CX!

That feature on your Facebook business page - “usually responds in …”? When that says something like “3 days”, it could really hurt your business. With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. Simply complete the integration with your Facebook account, assign incoming chats to a queue, and your agents will be able to respond just as they would a live chat

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