CxC 3CX
CxC 3CX is a Cloud PBX phone system that is hosted, managed and monitored in Convergia’s Cloud environment which delivers Unified Communications as a Service (UCaaS)
- Whiteboard
- Survey
- Screen sharing
- Share PDF
- Remote assistance
- App for windows
- App for Android/iOS
- Web client
- Zendesk
- Salesforce
- MS Dynamics
- Zoho
- And more
Hosted PBX
Communications System
Call Center
Integrations
Avalible apps for:
What is CxC 3CX?
TELIN one 3CX Managed Cloud Services & Supported Solutions
Why choose TELIN one 3CX cloud platform?
Mobility and remote work
Desktop
Webclient
IP Phones
(Check supported models)
Mobile
How Does it Work?
Clients can quickly set up or schedule web meetings any device they use. Meetings are held as voice or video calls, with video calls being visible in a web browser
Users can dial-into a web meeting from the PSTN or an internal number. If a call comes into a user’s extension, the user can answer on any installed device
As Convergia hosts the PBX in the cloud, clients can gain quick access to their phone system via the application, web-browser or IP-phone
Main Features
Send a SMS from your 3CX business number
Manage messages and increase productivity
Business SMS Messages With 3CX
We also offer low-cost Fax receive services!
3CX also supports Fax over IP (FoIP) for Fax Receive services with low cost, Customer Premise Analog Telephone Adapter and 3CX SBC Fax Appliance
Automate Call Flows With 3CX Call Flow Designer
Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of
Automate Call Handling
Automatic Call Distributor
Customer
Busy Primary Advisor
Busy Primary Advisor
Available Backup Advisor
User-friendly Drag & Drop interface
Ready to use call flow building blocks
Automate responses using Text to Speech
Leverage and integrate your CRM and 3CX investments
Improve your sales force efficiency
3CX supports popular CRM and helpdesks
That feature on your Facebook business page - “usually responds in …”? When that says something like “3 days”, it could really hurt your business. With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. Simply complete the integration with your Facebook account, assign incoming chats to a queue, and your agents will be able to respond just as they would a live chat
Answer Facebook company messages from 3CX
One solution: live chat,social media, calls
Know who’s chatting
Auto-assign Facebook messages
Reply to Facebook messages from 3CX apps:
Automatically assign Facebook messages to a group
3CX CRM Integration
CxC 3CX: Facebook Integration
Do you have any questions?
Integrate your website with CxC 3CX and expand your customer communications using:
Chat
Call
CMS supported
Video
CxC 3CX: Website Integration
Add WhatsApp to your contact center solution. Offering your customers multiple contact methods can be a headache to keep on top of. Not so with 3CX! Take the pain away with one central system for Calls, Live Chat, WhatsApp and SMS. With 3CX, you can deliver WhatsApp business messages immediately to the Web Client, Desktop App, and smartphone apps. Teams of agents can answer, transfer and resolve customer queries all from one platform
Answer WhatsApp business messages from 3CX apps:
Answer WhatsApp business messages from 3CX
Live chat, messaging & calls all under one roof
What’s Up? Integrate CRM to know who's messaging
Automatic WhatsApp message assignment
CxC 3CX: Integration with WhatsApp
Benefits
Quick Installation
The client can easily install desk phones by simply plugging in the phone to the network
Voice-to-Email
Voicemails get delivered as email with audio attachments to a user with the voicemail-to-email functionality
Smart Call
If client is busy or away, calls can be forwarded to an alternate location dependingon the status of their extension
Constant Connectivity
No matter the time or location, clients and their employees can access meetings as well as make and receive calls and messages from where in the world
Cost
CxC 3CX is more affordablehosted in the cloud than on premise, becauseConvergia covers the maintenance, administration, power, support and warranty,all while keeping clients updated
Coverage
Convergia helps you implement this solution with our PSTN service throughoutPan-America; Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil
Simple and quick set-up; download the CxC 3CX app and get working on all your devices!
Competitive Advantages
About Convergia
Convergia is the
PanAmerican Value-Added Distributor of Connectivity Solutions
PanAmerican 365/24/7 support by people for people
Convergia is the convergence of connectivity for people, machines and business
PanAmerican company with Global connectivity offering
20+ Years experience as a Connectivity Distributor
Discover related CxC solutions:
Convergia offers complete Voice Solutions