HOW DOES IT WORK?
CxC Teams will provide each user with a phone number and enable all PSTN call control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls
CxC Teams’ users can click a name in their address book and place a call to that person
MAIN FEATURES
Auto Attendant
Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization
Call Queues
Configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on
Call Answer/Initiate
Let's users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number
Group Call Pickup and Forward
to Group
Let's users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable
Transfer a Call
Let's users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone
Call Park and Retrieve
Users place a call on hold. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call
Cloud Voicemail
Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications
Protect your business with enhanced security features from encryption and securityprotocols to physical and operational security
BUILT IN SECURITY
Use the Office 365 admin portal to manage your phone systems, support call management features such as hold, forward transfer and voicemail, as well as acquire & assign numbers, and manage users
CENTRALIZED ADMINISTRATION
Enable telephone calls from any device, including IP phones, Microsoft Teams Rooms, PCs, Mac, and mobile devices
DEVICE FLEXIBILITY
"Get the CxC Teams Product Sheet"
Create a more engaging meeting experience with together mode. Focus on faces, pick up on nonverbal cues, and easily see who’s talking.
Dynamic view intelligently arranges meeting elements for optimal viewing. When people join, turn on video, or present, Teams auto-adjusts the layout.
Engage your audience, review notes, see live reactions, transition between presenters, and feel like you're in the room together with PowerPoint Live.
Showcase your brand with a customized registration page and keep attendees informed with confirmation emails. Measure impact with attendee reports.
Host fun and interactive webinars for up to 1,000 attendees with dynamic presenter views, real-time polls, and live reactions.
MEETINGS AND WEBINARS
Get started on time with one-touch join on many online meetings devices and start sharing content easily with attendees everywhere.
Identify and differentiate the voices of up to 10 people talking in a Microsoft Teams Room with intelligent speakers.
Draw and ink together on the same digital canvas from the room on a Surface Hub 2S or a remote location using a personal touchscreen device.
Limit meeting interruptions and enjoy a touch-free experience by turning on features with the room remote experience in the Teams mobile app.
Quickly bring up Teams on your PC screen, join meetings, or check missed calls using Teams-certified headsets and speakerphones.
TEAMS ROOMS AND DEVICES
Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.
TEAMS PHONE: CALL MERGE
Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.
TEAMS PHONE: ENDPOINT TRANSFER
TEAMS PHONE: CALL QUALITY DASHBOARD
Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.
Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.
TEAMS PHONE: CALL TRANSCRIPTION
VOICE ENABLED CHANNELS
With the Teams admin center, you have one place to manage all your most used apps.
Empower your admins with one, go-to place to manage a variety of personal and shared Teams devices.
Enable secure communication and collaboration experiences in Teams with granular controls via policies.
Multi-Geo Capabilities allows chat data to be stored at rest in a specified location, giving you control over where your core customer data is stored.
Classify, protect, and prevent sharing of sensitive content without hindering collaboration with sensitivity label integration and data loss prevention.
SECURITY, PRIVACY, COMPLIANCE, AND MANAGEMENT
Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.
Enhance team engagement, facilitate richer collaboration, and drive results during Teams meeting with apps.
Make conversations more productive by bringing in content directly from your apps.
Work quickly and effectively by bringing together your business-critical apps and people in one place.
COLLABORATIVE APPS
Instant message, make a video call, or screen share. Customize your messages with rich text editing, tag people, and use favorite apps in chats.
Share files, coauthor, and edit content simultaneously. Automatically save everyone’s changes, ideate together in the Whiteboard app, and more.
Set up private spaces for collaboration within your teams. Communicate, collaborate, and manage access to files and notes.
Chat, meet, coauthor docs, and use apps to collaborate seamlessly with external partners, removing obstacles and strengthening relationships.
CHATS AND COLLABORATION
BENEFITS
Cost-saving
Significant cost saving per user when compared to others Microsoft calling plans
Agile working
Allows for flexible and remote working and enables a collaborative approach
Never miss a call
Built-in business continuity with network and number level resilience to keep your business working
Trusted provider
Operational and voice network excellence from one of the leading SIP trunking providers in Pan-America
With CxC Teams you can meet, chat, call and collaborate; all in one platform!
Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions
Convergia is the convergence of connectivity for people, machines and business
20+ Years experience as a Connectivity Distributor
Pan-American 365/24/7 support by people for people
Pan-American company with Global connectivity offering
Private, Profitable, Family owned
Member of Future Electronics multi-billion $ family of companies
DISCOVER RELATED CxC SOLUTIONS