CxC Teams

CxC Teams is an integration that provides connectivity to your Microsoft Teams tenant, enabling full telephony service

This integration in conjunction with the Microsoft phone system in the cloud, gives all the benefits of a traditional office PBX phone system and team collaboration solution in a single package offered through a subscription model with centralized administration, security, and reliability you can trust

Now with CxC Teams you can get your own phone number for collaboration in real time from wherever users are using Microsoft teams

CxC Teams is a Full service Managed and Monitored Unified Communications as a Service offering Optional phones and conference equipment available to purchased or financed at low monthly rate

Features
How does it work?
Benefits

HOW DOES IT WORK?

CxC Teams will provide each user with a phone number and enable all PSTN call control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls


CxC Teams’ users can click a name in their address book and place a call to that person

MAIN FEATURES

Auto Attendant

Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Call Queues

Configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on

Call Answer/Initiate

Let's users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number

Group Call Pickup and Forward

to Group

Let's users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable

Transfer a Call

Let's users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone

Call Park and Retrieve

Users place a call on hold. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call

Cloud Voicemail

Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications

Protect your business with enhanced security features from encryption and securityprotocols to physical and operational security

BUILT IN SECURITY

Use the Office 365 admin portal to manage your phone systems, support call management features such as hold, forward transfer and voicemail, as well as acquire & assign numbers, and manage users

CENTRALIZED ADMINISTRATION

Enable telephone calls from any device, including IP phones, Microsoft Teams Rooms, PCs, Mac, and mobile devices

DEVICE FLEXIBILITY

"Get the CxC Teams Product Sheet"


Feel closer to your team


Create a more engaging meeting experience with together mode. Focus on faces, pick up on nonverbal cues, and easily see who’s talking.


Get the best view


Dynamic view intelligently arranges meeting elements for optimal viewing. When people join, turn on video, or present, Teams auto-adjusts the layout.


Transform your presenting experience


Engage your audience, review notes, see live reactions, transition between presenters, and feel like you're in the room together with PowerPoint Live.


Easily set up and deliver webinars


Showcase your brand with a customized registration page and keep attendees informed with confirmation emails. Measure impact with attendee reports.


Delight and engage webinar attendees


Host fun and interactive webinars for up to 1,000 attendees with dynamic presenter views, real-time polls, and live reactions.

MEETINGS AND WEBINARS


Join a meeting with a single touch


Get started on time with one-touch join on many online meetings devices and start sharing content easily with attendees everywhere.


Make conversations easy to follow


Identify and differentiate the voices of up to 10 people talking in a Microsoft Teams Room with intelligent speakers.


Brainstorm together, wherever


Draw and ink together on the same digital canvas from the room on a Surface Hub 2S or a remote location using a personal touchscreen device.


Control the room


Limit meeting interruptions and enjoy a touch-free experience by turning on features with the room remote experience in the Teams mobile app.


Make the most of Teams


Quickly bring up Teams on your PC screen, join meetings, or check missed calls using Teams-certified headsets and speakerphones.

TEAMS ROOMS AND DEVICES


Host meetings of all kinds from anywhere


Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.

TEAMS PHONE: CALL MERGE


Host meetings of all kinds from anywhere


Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.

TEAMS PHONE: ENDPOINT TRANSFER

TEAMS PHONE: CALL QUALITY DASHBOARD


Host meetings of all kinds from anywhere


Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.


Host meetings of all kinds from anywhere


Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.

TEAMS PHONE: CALL TRANSCRIPTION

VOICE ENABLED CHANNELS


Manage your favorite apps


With the Teams admin center, you have one place to manage all your most used apps.


Go to one place for device management


Empower your admins with one, go-to place to manage a variety of personal and shared Teams devices.


Enable a more secure environment


Enable secure communication and collaboration experiences in Teams with granular controls via policies.


Control where your data rests


Multi-Geo Capabilities allows chat data to be stored at rest in a specified location, giving you control over where your core customer data is stored.


Protect your content


Classify, protect, and prevent sharing of sensitive content without hindering collaboration with sensitivity label integration and data loss prevention.

SECURITY, PRIVACY, COMPLIANCE, AND MANAGEMENT


Host meetings of all kinds from anywhere


Virtually connect one-on-one, lead a team training, or host an interactive webinar for up to 1,000 attendees. Explore online meetings and webinars.


Run more engaging meetings


Enhance team engagement, facilitate richer collaboration, and drive results during Teams meeting with apps.


Make your chats actionable


Make conversations more productive by bringing in content directly from your apps.


Use your line-of-business apps and processes in Teams


Work quickly and effectively by bringing together your business-critical apps and people in one place.

COLLABORATIVE APPS


Connect instantly


Instant message, make a video call, or screen share. Customize your messages with rich text editing, tag people, and use favorite apps in chats.


Get everyone on the same page


Share files, coauthor, and edit content simultaneously. Automatically save everyone’s changes, ideate together in the Whiteboard app, and more.


Create focused spaces


Set up private spaces for collaboration within your teams. Communicate, collaborate, and manage access to files and notes.


Collaborate with people outside your organization


Chat, meet, coauthor docs, and use apps to collaborate seamlessly with external partners, removing obstacles and strengthening relationships.

CHATS AND COLLABORATION

BENEFITS

Cost-saving

Significant cost saving per user when compared to others Microsoft calling plans

Agile working

Allows for flexible and remote working and enables a collaborative approach

Never miss a call

Built-in business continuity with network and number level resilience to keep your business working

Trusted provider

Operational and voice network excellence from one of the leading SIP trunking providers in Pan-America

With CxC Teams you can meet, chat, call and collaborate; all in one platform!

About Convergia:

Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions

Convergia is the convergence of connectivity for people, machines and business

20+ Years experience as a Connectivity Distributor



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Pan-American 365/24/7 support by people for people

Pan-American company with Global connectivity offering

Private, Profitable, Family owned

Member of Future Electronics multi-billion $ family of companies