CxC 3CX is a Cloud PBX phone system that is hosted, managed and monitored in
Convergia’s Cloud environment which delivers Unified Communications as a Service (UCaaS)

Clients can choose how they want
to access their Hosted PBX from the 3CX mobile app, web browser, desktop application or desk phone

They can also keep updated with their business from anywhere in the world as long as they have an internet connection

CxC 3CX is a Full service Managed and Monitored Unified Communications as a Service offering

Optional phones and conference equipment available to purchased or financed at low

monthly rate

Features
How does it work?
Benefits
Get the Promotion NOW!

HOW DOES IT WORK?

Clients can quickly set up or schedule web meetings any device they use. Meetings are held as voice or video calls, with video calls being visible in a web browser.

Users can dial-into a web meeting from the PSTN or an internal number. If a call comes into a user’s extension, the user can answer on any installed device.

As Convergia hosts the PBX in the cloud, clients can gain quick access to their phone system via the application, web-browser or IP-phone.

MAIN FEATURES

  • Inbound/Outbound Calling
  • Click2Dial
  • Ad-hoc and scheduled meetings
  • Web meetings with Dial-in option
  • Meeting recording
  • Share screen and share document
  • Whiteboard
  • Corporate chat and video call
  • Global and personal phonebooks
  • Call recording
  • 10,000 minutes of Audio Recording
  • Voicemail per extension
  • Digital Receptionist (IVR)Ring groupsFax2emailCall parking/Pickup
  • Auto Attendant/Digital Receptionist (IVR)Voicemail per extension
  • Barge in / Listen in / Whisper
  • Facebook Messaging
  • Website Integration (Chat, call, and video)
  • Share screen and share document
  • CRM Integration

BUSINESS SMS MESSAGES WITH 3CX

  • Send and receive business SMS messages from 3CX
  • Use SMS marketing to boost business and drive customer engagement
  • All messages are monitored
  • Incoming messages are be assigned to a queue of agents
  • Send and receive SMS / MMS from the web & smartphone apps
  • Route incoming text messages directly to queues, not individuals
  • Send promotional texts with latest offers & deals
  • One-way SMS with alphanumeric sender ID for notifications

Send a SMS from your 3CX business number

  • SMS, Facebook & Live Chat messages are centrally managed
  • Prioritize messages in the queue to ensure timely replies
  • Includes reports for insights into text messaging effectiveness
  • Match contacts to an integrated CRM for universal contact tracking

Manage messages and increase productivity

We also offer low-cost Fax receive services!

3CX also supports Fax over IP (FoIP) for Fax Receive services with low cost, Customer Premise Analog Telephone Adapter and 3CX SBC Fax Appliance

CxC 3CX FoIP

AUTOMATE CALL FLOWS WITH 3CX CALL FLOW DESIGNER

Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of.

Ready to use call flow building blocks

Automate responses using Text to Speech

User-friendly Drag & Drop interface

Automate Call Handling

Automate Call Handling

  • Route calls based on time of day or customer input
  • Authenticate callers based on customer ID or other input
  • Automatic outbound dialer & callback scheduler
  • Implement a voice payment gateway.

Automatic Call Distributor

Customer

Busy Primary Advisor

Busy Primary Advisor

Available Backup Advisor

User-friendly Drag & Drop interface

  • No programming required – graphical interface with drag & drop
  • Visually design applications in hours rather than weeks
  • Include control components such as conditions, loops and variables
  • Multi language text to speech and speech to text

Ready to use call flow building blocks

  • Fully configurable, pre-built components
  • Implement voice input, record, email sender, menu & more
  • Secure & private authentication, user input & credit card
  • Components for encryption, CRM lookup, database access & more

Automate responses using Text to Speech

  • CFD uses NLP (Natural Language Processing) capabilities
  • Leverages Text to Speech (TTS) and Speech to Text (STT)
  • Recognizes over 120 languages and variants
  • Able to customize pronunciation of words
  • Know exactly who is calling and have the customer record open before picking up the phone
  • Save your agents’ precious time and boost customer satisfaction
  • Automatically create new contacts and answer existing leads with a personalized greeting
  • Resolve issues faster by having immediate access to customer service records
  • Click2Call directly within any CRM or helpdesk platform
  • No copying and pasting of numbers, and calls are journaled for future reference
  • Easily done when integrating your CRM or helpdesk system with 3CX!

3CX CRM Integration

Leverage and integrate your CRM and 3CX investments

  • Matches caller ID to a record in your CRM
  • Creates a new customer record for new numbers
  • Logs calls to the customer record so you can see call history
  • Impress customers and save your staff tedious searching time

Improve your sales force efficiency

  • Launch calls in a single click right from your CRM
  • Save agents time by automatically popping up customer records
  • Automatic call journaling removes tedious manual call entries
  • Build custom call flows to automate questions and workflows

3CX supports popular CRM and helpdesks

  • Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
  • Convergia can add new CRM custom integrations with 3CX REST API

BENEFITS

Quick Installation

The client can easily install desk phones by simply plugging in the phone to the network

Voice-to-Email

Voicemails get delivered as email with audio attachments to a user with the voicemail-to-email functionality

Smart Call

If client is busy or away, calls can be forwarded to an alternate location dependingon the status of their extension

Constant Connectivity

No matter the time or location, clients and their employees can access meetings as well as make and receive calls and messages from where in the world

Cost

CxC 3CX is more affordablehosted in the cloud than on premise, becauseConvergia covers the maintenance, administration, power, support and warranty,all while keeping clients updated

Coverage

Convergia helps you implement this solution with our PSTN service throughoutPan-America; Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil

Simple and quick set-up; download the CxC 3CX app and get working on all your devices!

COMPETITIVE ADVANTAGES

  • Convergia takes care of management and monitoring so you don’t have to
  • Simple and quick set-up; download the 3CX app and be connected
  • Maintain full functionality of the office from anywhere in the world
  • Call, chat, create meetings and video call allin the same environment
  • Users can see who is logged in as well as manage chat messages, voicemails, and meetings

About Convergia:

Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions

Convergia is the convergence of connectivity for people, machines and business

20+ Years experience as a Connectivity Distributor

Pan-American 365/24/7 support by people for people

Pan-American company with Global connectivity offering

Private, Profitable, Family owned

Member of Future Electronics multi-billion $ family of companies

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