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FREQUENT ASKED
QUESTIONS

To subscribe to our Newsletter, you can fill out the form available below. One that’s done you will receive all the Convergia’s news.

The Convergia Customer service team will oversee billing and are happy to answer any questions regarding the service that you applied for.

You can contact our Customer Service via our toll-free number; 1-866-669-4357, or email at [email protected]

It takes 7-10 business days to connect to Convergia’s services.

Upon dialing 1-700-555-4141, a voice automated system will inform you that “Convergia is now your Long-Distance provider.”

When using a landline there are no additional numbers. However, if using a mobile phone, the local access number needs to be added.

If you encounter any issues, please contact customer service via our toll-free number; 1-866-669-4357, or email us at [email protected]


Yes, as we would need to contact your new carrier. You can notify us by contacting customer service.

Contact customer service via our toll-free number; 1-866-669-4357, or send an email to [email protected]

To change your services or plans, contact customer service via our toll-free number; 1-866-669-4357, or email at [email protected]
If you would like to become a partner, visit our website at https://www.convergia.ca/partner/ and fill out the form, or send an email to [email protected]
If you would like to sign up for our services you can visit our website at www.convergia.ca and fill out the form, or send us an email at [email protected]

To request more information you can:
fill out the form on our website at www.convergia.ca.
Send an email to [email protected]
Follow us on LinkedIn, Facebook, Twitter and Instagram to keep up to date with our latest products, offers and services.

Yes. Please call or send an email to customer service to register.


Contact customer service via our toll-free number; 1-866-669-4357, or email at [email protected]

With Convergia, you can earn $20 credit when you refer a friend!
When your referral is ready to sign up, they can contact us via our toll free number at 1-866-669-4357 or send an email to [email protected] Have your referral mention the “Refer & Receive” program and give your name, and you will immediately start saving with Convergia. Learn more here at https://www.convergia.ca/personal/long-distance/.

Your payment method can be updated via two ways:
Logging in to your personal account- Got to https://www.convergia.ca/personal/ and click on “My Account”. If you don’t remember your password, please contact customer service.
Call Customer service to update your payment method for you.

With automatic debit/credit payment, your invoices get paid on time and you never have to worry about late fees or having your service stopped.

With Convergia, you have many payment options such as:
Amex
MasterCard
Visa
Bank Payment
Check
Money Order

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